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Common questions about outdoor toys

My product is damaged, what should I do?

Did your package get damaged during shipment, or does the defect fall within the warranty period? Then file a service and warranty request in our EXIT Service Portal. This way we will immediately have all desired information at hand so we can help you properly.

Did your package get damaged outside the warranty period? In our EXIT Service Portal you can easily find new spare parts for your product. These spare parts can also be found on our website, on the product page of your ordered product or on our useful spare parts page. You can easily order the spare parts from our website yourself so your outdoor toys will be like new again in no time! 

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