Do you want more information about your product, the delivery of your order, or do you want to register your product, return it, or report a service or warranty issue? Easily find and manage this yourself in the EXIT Service Portal:
Track order Assembly tips Frequently asked product questions Register product Request return Service and warranty
Find Frequently Asked Questions (FAQs) with answers here. Can't find your question? Contact our customer service.
Unfortunately, we do not have a showroom or physical location. On our website we have an extensive range of pictures, videos, product specifications and texts, offering you an excellent image of our outdoor toys. Do you still have a question? Then check out our frequently asked questions with answers or contact our customer service for elaborate advice!
It might happen that your order consists of multiple packages and that the parcel service does not deliver them all at the same time. You can follow your order in the EXIT Service Portal. That way you can easily see if there are still packages on the way!
Have all packages been delivered to you according to the track & trace, but are you still missing parts of your outdoor toys? File a service and warranty request in the EXIT Service Portal and we will make sure the missing parts will be delivered to you as quickly as possible.
Did your package get damaged during shipment, or does the defect fall within the warranty period? Then file a service and warranty request in our EXIT Service Portal. This way we will immediately have all desired information at hand so we can help you properly.
Did your package get damaged outside the warranty period? In our EXIT Service Portal you can easily find new spare parts for your product. These spare parts can also be found on our website, on the product page of your ordered product or on our useful spare parts page. You can easily order the spare parts from our website yourself so your outdoor toys will be like new again in no time!
Take a look at our frequently asked questions, perhaps you can already find the answer to your question there. Is your question not in the FAQ? Our customer service is eager to help and/or advise you. You can contact them through WhatsApp, the chat on our website or through the contact form on the customer service page.
The product specifications on our website state the warranty periods of our products. This differs per product and if applicable, per product part.
If a product does not meet your expectations and you want to return it, you can do so up to 21 days after purchase. You will find more information about returns in our return policy.
View all frequently asked questions.
WhatsApp or chat with us for quick assistance and advice, or fill out the contact form below. For returns or a service and warranty request, we kindly refer you to the EXIT Service Portal.
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